We offer Free Tracked UK Delivery on all orders. Once your order is processed (usually within 24-48 hours), delivery typically takes between 7 to 12 business days. You will receive a tracking number via email as soon as your package is on its way, so you can follow your pet’s new essentials every step of the journey.

At Velora Paw, your pet's happiness is our priority. If you or your furry friend are not 100% satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. Please visit our Returns Portal to start the process.

Absolutely! All our products are made from Pet-Safe Tested Materials. Whether it’s the non-toxic silicone in our interactive toys or the medical-grade stainless steel in our fountains, we ensure every item meets high safety standards to keep your best friend healthy and happy.

Once your order is dispatched, we will send you a confirmation email with a tracking link. You can also track your parcel directly through our website by clicking on the "Track Order" page in the main menu. If you have any trouble, our support team is just a message away.

We work quickly to get your pet's gear moving! You can change or cancel your order within 12 hours of placement. After this window, the order may already be in the processing stage. If you missed the window, don't worry—you can still return the item once it arrives under our 30-day guarantee.